Privacy Policy

We are committed to protecting your personal information and being transparent about what information we hold about you. We use your information in accordance with all applicable laws concerning the protection of personal information. Contact us if you have any queries about this policy or our Terms and Conditions.

We collect various types of information and in a number of ways, for example when you buy a ticket for the festival on our website through our ticketing partner Gigantic, we may store personal information you give us such as your name, email address and postal address. We may also store a record of your purchases. This is in order to gain a better understanding of our audience profile and demographic so we can make the festival better for you. Click here to read Gigantic’s Privacy Policy.

When you make a purchase from us you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email in the case of cancellation of a show, or in the case of problems with your payment.

Mailing List
We also collect your data when you subscribe to our mailing list via our website, social media or online form. This is in order to keep you updated with the festival, other events and relevant information. Our mailing list is stored via MailChimp and when we send you an email we may collect information on how you respond such as the number of times you have opened emails or the links in them that are clicked. When purchasing a ticket you are given the option to subscribe to our mailing list and we respect your choice should you not wish to be contacted. We never pass your data on to 3rd parties and you are free to unsubscribe or opt out to our mailing list whenever you like.

Marketing communications and processing
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any interactions or preferences you may have told us about.

We use our legitimate organisational interest as the legal basis for the following communications. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us or registering to receive direct marketing from our websites. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.

In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

  • We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
  • We may analyse data we hold about you in order to identify and prevent fraud.
  • In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

Information about your interactions
When you’re on our website we track data that gets sent automatically such as cookies, your device’s IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites), how you got to our website (for example through a link or social media), pages of the website you visit, time spent on our website pages, and other similar statistics. This is so we can improve our site to make things easier for you. For further information about cookies and how to disable them please go to: www.aboutcookies.org.

Sensitive personal data and data breaches
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information about our patrons unless there is a clear reason for doing so. In the event of a data breach, in accordance with GDPR regulation, we will disclose to the ICO regulator within 72 hours.

Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same. We will not transfer, process or store your data anywhere that is outside of the European Economic Area.

Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

What we will do if there is an update to this policy
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date from the one set out below. Please check our site periodically for updates.

Contact us if you have any queries about this policy.

Last updated – May 2018